Refund policy
Refund & Return Policy
Effective Date: July 10, 2026
Welcome to Porush Mart. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- Item must be unused and in its original condition.
- Item must be in the original packaging.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Opened or used beauty and skincare products.
- Personal care products.
- Fragrances that have been opened or used.
- Supplements and health products that have been opened.
- Gift cards.
- Clearance or final sale items.
- Customized or personalized products.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.
Email: pesachp74@gmail.com
Refunds
Once your returned item has been inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed to the original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged.